Using the Internet as a Dynamic Resource Tool for Knowledge Discovery

It’s a new Dr Marcus P. Zillman collection of different links about Knowledge Discovery. It contains an  interesting section about Virtual Representatives and ChatterBots that “are just beginning a new “era” in knowledge discovery with customers beginning to feel somwwhat comfortable talking to a “computer.

The big question will be how quickly and competently will the customer be served with their questions to their requests”


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